{"xsrfToken":"51c2db49c6659457a214d2cb0a909ab9eb21d8f3_lout","branding":{"id":"3","key":"is","name":"InfoDocs Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/50995969-12cd-47d6-bc95-98434bff0f80/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWFjYjY5Ny1kOTdjLTQ3NWItOTE0OC1jMTdiN2U3YTFlMTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwOTk1OTY5LTEyY2QtNDdkNi1iYzk1LTk4NDM0YmZmMGY4MCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3Mjg2MjMsIm5iZiI6MTczODcyODAyM30.gydDJpttnkyG6WMlpgdIMz05tqlnBibQw-KDXJzMfog&client=a5acb697-d97c-475b-9148-c17b7e7a1e14&mode=fit","logoId":"50995969-12cd-47d6-bc95-98434bff0f80","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0d3d56","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"is","projectId":10014,"serviceDeskId":3,"name":"InfoDocs Support","description":"<p>Welcome! You can raise a request for InfoDocs Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"28","name":"CIPC transaction enquiry","descriptionHtml":"<p>Please put down all information</p>","callToAction":"CIPC transaction enquiry","introHtml":"<p>Looking for a status update on a CIPC transaction? Send us a message.</p>","icon":10581,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[4],"key":""},{"id":"29","name":"Feedback or suggestions","descriptionHtml":"","callToAction":"Feedback or suggestions","introHtml":"<p>See an area where we can improve? We're all ears.</p>","icon":10539,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"30","name":"Payment or billing query","descriptionHtml":"<p>Please supply the following details in the Description block:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Account name</li>\n <li>Invoice number</li>\n <li>Transaction date</li>\n <li>Detailed summary of billing issue</li>\n <li>Attach relevant documents</li>\n</ul>","callToAction":"Payment or billing query","introHtml":"<p>Choose this if you have questions about payments or billing.</p>","icon":10536,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"31","name":"Product or pricing questions","descriptionHtml":"","callToAction":"Product or pricing questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"20","name":"Report a bug or data issue","descriptionHtml":"","callToAction":"Report a bug or data issue","introHtml":"<p>Tell us about the problems you are experiencing, whether it is a broken form, duplicate record, etc.</p>","icon":10545,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"32","name":"Request a call back","descriptionHtml":"<p>Please complete all required fields to ensure we can prioritise your request and connect you with the right department.</p>\n<p>Once you've submitted your information, a team member will contact you to schedule your call as soon as possible.</p>\n<p>This service is reserved for URGENT matters only.</p>\n<p>Please note: All Help Desk-related and transaction follow-ups (Except if the transaction is older than a week) will be moved to the applicable category as these are not deemed as URGENT.</p>","callToAction":"Request a call back","introHtml":"<p>Need support? Request a call for priority assistance and peace of mind.</p>","icon":10531,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[4],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":10527,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[29,31,20,28,30,32]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"262f2c57-92da-3e1c-a70e-8744e9ea8380","appLinkName":"","appLinkUrl":"","spaceKey":"HELP","spaceName":"Help Centre","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ID","serviceDeskId":3,"kbLinkDomainURLs":["https://infodocs.atlassian.net","https://customer.support.infodocs.co.za"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ID","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWFjYjY5Ny1kOTdjLTQ3NWItOTE0OC1jMTdiN2U3YTFlMTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3MjkyMjMsIm5iZiI6MTczODcyODAyM30.f8RTqGzI0Qa5eVbGcQ2rsCCPENQUP26_5zA2pUSCyDw","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"a5acb697-d97c-475b-9148-c17b7e7a1e14","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10014,"form":{"name":"Report a bug or data issue","descriptionHtml":"","callToAction":"Report a bug or data issue","intro":"<p>Tell us about the problems you are experiencing, whether it is a broken form, duplicate record, etc.</p>","instructions":"","icon":10545,"iconUrl":"https://customer.support.infodocs.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarise the bug briefly.","descriptionHtml":"<p>Summarise the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/20","calendarParams":{"firstDay":1,"date":"2025-02-05T06:00:23+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"262f2c57-92da-3e1c-a70e-8744e9ea8380","appLinkName":"","appLinkUrl":"","spaceKey":"HELP","spaceName":"Help Centre","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ID","serviceDeskId":3,"kbLinkDomainURLs":["https://infodocs.atlassian.net","https://customer.support.infodocs.co.za"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWFjYjY5Ny1kOTdjLTQ3NWItOTE0OC1jMTdiN2U3YTFlMTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3MjkyMjMsIm5iZiI6MTczODcyODAyM30.f8RTqGzI0Qa5eVbGcQ2rsCCPENQUP26_5zA2pUSCyDw","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"a5acb697-d97c-475b-9148-c17b7e7a1e14","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=infodocs","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"51c2db49c6659457a214d2cb0a909ab9eb21d8f3_lout","baseUrl":"https://customer.support.infodocs.co.za/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://infodocs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a5acb697-d97c-475b-9148-c17b7e7a1e14","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3b0e60d8e4f44ec7802365350b79a38a","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}